About / Shipping

Hi! I'm ILSA / JOU.
I like long walks on the beach and even longer manga series.

STORE EMAIL ▷ [email protected]

SOCIAL MEDIA twitter / instagram / linktree

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STORE POLICIES

⫸ 2023 HOLIDAY SHIPPING - Please allow additional time for your order to be packaged and shipped out. I will try my best to beat the holiday rush, but I cannot guarantee that domestic or international orders will arrive before Christmas. 

⫸ To accommodate uncertainties regarding package transit during COVID-19, please note that shipping will be processed within 1-2 weeks following purchase. If this is a time-sensitive order, please email me using the contact above and we can work something out! 

⫸ As of 1/1/2021, I am unable to ship to the United Kingdom and the European Union due to new VAT regulations. As such, I have adjusted UK/EU shipping to deter purchase, and any UK/EU orders received will be refunded until further notice. Thank you for your patience while I try to work out a solution.

⫸ I ship out from California, USA. USPS domestic and international shipping (excluding UK/EU) are both available, and tracking numbers are sent out with shipment emails. If purchased alone, small paper goods (ex: stickers, bookmarks) can be shipped without tracking to lower shipping costs.

⫸ All sales are final. Please double-check that your shipping information is correct during checkout.

⫸ Please contact me if you do not receive your order within 2-3 months of receiving a shipment email or if your order arrives damaged. I can replace missing items but will request additional shipping costs for re-delivery. 

✽ If you have any questions or concerns, feel free to contact me at [email protected].

Thanks for visiting my shop!